Shipping Policy

Shipping Policy

Order Processing at Jones Soda. The Original Craft Soda

All orders are processed and shipped within 1-2 business days from the time you place your order. Orders placed during weekends or holidays will begin processing on the next business day. Once your order ships, you will receive a confirmation email containing your tracking number.

Shipping Destinations and Timing

We currently ship exclusively within the United States, including Alaska and Hawaii.

After your order has shipped, standard delivery typically takes 3-7 business days to arrive. Please note that delivery times may vary based on your location and carrier.

Shipping Costs and Free Shipping Threshold

Shipping fees depend on the total weight of your order and the delivery destination. You will see the exact shipping cost before completing your purchase.

Additionally, orders that meet or exceed the free shipping threshold will qualify for free standard shipping. This threshold is displayed at checkout.

Tracking Your Order

  • Every shipment includes a tracking number provided in your shipping confirmation email.
  • If tracking updates pause for several days, this may be due to carrier scanning delays; please allow a little more time.
  • If no progress is shown after about a week, contact us through our store contact page for assistance.

Address Accuracy and Order Changes

Please ensure your shipping address is accurate before submitting your order. If you notice an error before your order ships, contact us immediately at kaylapowell556701@outlook.com so we can attempt to correct it. Once your package has shipped, we are unable to change or redirect the delivery address.

Handling Lost, Stolen, or Damaged Packages

  • Once a package is marked as delivered by the carrier, responsibility shifts to the recipient. We cannot replace packages confirmed delivered to the address you provided.
  • If your package appears lost or stolen after delivery confirmation, please file a claim with the carrier directly. We will assist where possible.
  • If your package arrives damaged, please record the damage on the carrier’s delivery receipt, take photos of the damaged items or packaging, and contact us within 48 hours. We will work with you to arrange a replacement or refund.