Return & Refund Policy

Return & Refund Policy for Jones Soda. The Original Craft Soda

How to Report Damaged or Incorrect Items

If your order arrives with a broken bottle or the wrong flavor, please notify us within 7 days of delivery. To help us resolve the issue quickly, take a photo of the damaged or incorrect product and send it to us through our contact page. We will then offer you either a replacement or a full refund—whichever you prefer.

Returns for Change of Mind

You can return unopened beverages in their original packaging within 14 days of delivery. Please note the following conditions:

Return shipping costs are your responsibility unless the mistake was on Jones Soda’s part.
We must receive the returned items in sellable condition to process a refund.
Refunds will be issued to the original payment method.

After we receive and verify your return, please allow 5-10 business days for the refund to appear in your account.

Items Not Eligible for Return

The following items cannot be returned or refunded:

Opened beverages
Products past their best-by date
Limited-edition drops that sold out
Items marked as clearance or final sale at purchase

These items are considered final sale and ineligible for any returns or refunds.

Starting a Return

Contact us through our contact page with your order number and a brief description of the issue or reason for return.
Wait for our return instructions—do not ship your items back before receiving these.
Follow the provided instructions to send your return.

Refund Processing Time

Once your return has been approved and processed, refunds will be issued to the original payment method. Depending on your financial institution, please allow up to 10 business days for the refund to reflect in your account. If you do not see your refund after this period, please contact us for assistance.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this window, cancellation may no longer be possible.

Exchanges

If you prefer an exchange instead of a refund, such as selecting a different flavor, please mention this when you contact us to start your return. We will check availability and guide you through the process.